CONDITIONS REGARDING THE WEB
Valpoviña Turismo Limitada is a Tourism Operator that can carry out its commercial activity via the Internet, through its website www.valpovinaturismo.cl and any other under its control and / or administration. Users can access various travel and tourism information. For the use of this portal by the user, the user expressly accepts the total and unreserved acceptance of each and every one of the General Conditions published by Valpoviña Turismo Limitada at the moment when the user accesses this portal. Therefore, the user must read carefully the General Conditions in each of the occasions in which it proposes to use the Portal, since they have been able to undergo modifications since the last time that it acceded. The user declares that he is of legal age and has the legal capacity to acquire the services offered through the Valpoviña Turismo Limitada website.
Hiring Services
Valpoviña Turismo Limitada offers and, where appropriate, supplies the contents, products and services to users who visit the website in their own name and for their own account, except for: The contracting, technical organization and formalization of reservations on any flight, rental of Car, hotel reservation, etc., which are made by the providers of these services. Unless explicitly stated so, in no case can it be understood that Valpoviña Turismo Limitada. Offers flights, car rental services, package tours, hotel reservations and tourist services or similar. Users should be aware that the contracting of the aforementioned services is governed by specific contractual conditions, according to the applicable legislation in each case, that are agreed by the users with the provider of the same and the Travel Agency. In any case Valpoviña Turismo Limitada. Assumes no obligation, guarantee or liability to users for the provision of such services.
Conditions of use of the website
Users will use the Web Site solely and exclusively for private and private use. Users may not copy, reproduce, transmit or distribute in any way the content of this Web Site or the services that may be obtained through it, without the written permission of Valpoviña Turismo Limitada .. Users and, in general, those Persons intending to establish a link between any web page and any of the web pages of the Web Site (hereinafter, the "Link") may not establish Links to Web pages of the Web Site where the logo does not appear or any element that identifies as Owner of the Web Site to Valpoviña Turismo Limitada. Or where the advertising bar of the Web Site does not appear. In addition, the Web Site may not be included as part of another web site.
Information contained in this website
The information contained in the Web Site is offered for the convenience of users, however, the information contained in the Web Site may contain inaccuracies, errata or any kind of error. Valpoviña Turismo Limitada. Does not guarantee the accuracy or reliability of the information or content of the Web Site.
Protection of information
The personal data provided by the users for the use of the Web Site are subject to the privacy policy contained in "Data Protection".
Intellectual property
All content on the Web Site (including text, images, trademarks, software, etc.) is the property of Valpoviña Turismo Limitada or its content providers and is protected and recognized nationally and internationally. No reproduction, use or distribution is permitted in any way, except as expressly permitted by Valpoviña Turismo Limitada. All rights reserved. All rights reserved. The photographs are only intended to illustrate the programs and destinations without compromising Valpoviña Turismo Limitada in any sense (monuments or buildings visited, landscapes, climate, etc.). The photographs of the published rooms correspond to a certain category of the respective hotel and are shown only to supplement the information.
Links or Links to other websites
Within the Web Site there may be links to other websites about which Valpoviña Turismo Limitada. He has no control and obviously he is not responsible. Valpoviña Turismo Limitada does not sponsor or guarantee any of these third party websites, which have been included for convenience to users.
CONDITIONS OF TOURS AND EXCURSIONS
Rates
Services offered: Excursions
All our tours consider pickup in hotel or direction in Valparaíso or Viña del Mar
In case of starting in VTP add $ 6,500 total for the tour (independent of the amount of passengers)
The excursions are based on a hotel or an address in Valparaíso, or Viña del Mar. In case the passengers are located in different places they should meet at a common point to start and end the excursion.
Service with customer image, front windshield sign, must be physically or virtually provided by the customer in advance.
Museums close on Mondays, the Francisco Fonck Museum remains open (Archeology and Natural History in Viña del Mar) Vineyards, restaurants, museums, cooking classes, among other suppliers reserve the right to modify their schedules and days of operation, in addition to Their values; Which is beyond our control. Prices are guaranteed upon confirmation of the reservation.
We have services for more than 14 passengers because we have our own model buses and full equipment for groups.
We have the ability to set up custom tours, see.
The excursions can be modified, transformed or adapted to the interests of the passengers. Rate these options.
Booking and Payment Conditions
• Method of payment, according to agreement
• A minimum of 3 business days is required to request a reservation.
• Availability subject to change until the time of sending confirmation of reservation.
• In the case of out-of-term requirements, Valpoviña Turismo will try to meet the needs.
Cancellation Conditions or No Show
Individual services:
• Cancellations with 72 hours prior to the start of the service, free of charge (does not apply on dates of high occupancy)
• Summer, cruise season, special events and dates of congresses and conventions are high occupancy, cancellation conditions without charge / payment will be sent at the time of confirming the reservation. Any subsequent cancellation will be subject to review regarding its possible penalties.
• Cancellations 48 hours before and the same day of service or without notice, are considered as No Show and have a charge of 100%.
Groups
• Cancellation policies will be sent at the time of the tour.
Security conditions
Valpoviña Turismo is concerned about the quality and safety of its customers. The company has international quality certification ISO 9001: 2015 and NCH3067: 2013. In case your passengers, driver or vehicle are in danger, Valpoviña Turismo reserves the right to modify or suspend the trip.
According to Chilean regulations, every passenger must occupy his seat belt.
Valpoviña Turismo complies with Decree 80 of the Ministry of Transport.
Reservations must be made in advance because in some programs we have limited quotas, to avoid problems of availability. Payments must be simultaneous once reservation is confirmed.
Cancellations and Refund
All published Tours allow for cancellations and changes subject to fines by the final provider of the service and / or administrative expenses for such annulment or modification of services.
The deadline for processing a return is 30 working days before the start of the trip and will charge 10% of the total amount of the program contracted for administrative expenses which are independent of the expenses of the final provider of the service. Any request for a refund must be processed in writing, attaching all the documentation of unused services within 60 days of the end of the trip. In the event that the client does not make the trip, he / she must present the corresponding documentation at least 2 weeks before the start of the trip.
Passports and visas
It is the sole responsibility of the passenger to obtain and have valid the passport, visas and any documentation necessary to travel.
Validity
The validity is established in each program.